Rosie Ward t/a Smitten (Sole Trader)
VAT number: GB 998 2386 50
Payments are securely processed via Paypal. You do not need a Paypal account to pay
using your Credit or Debit Card. Paymets can also be made by BACs transfer. (Please
email firstname.lastname@example.org with your order for BACs transfer details).
We have taken great care to ensure all prices are accurate. All prices include VAT where appropriate.
Orders will be dispatched within the following timescales:
Comforters: 3-5 days
Cushions: 3-5 days
Blankets: 5-7 days
All orders are sent by First Class Royal Mail with proof of postage obtained.
We hope you will love your Smitten products. However, if you are not
entirely satisfied, orders can be returned up to 14 days after the receipt
of goods for a full refund or exchange. Refunds will be made no later than
14 days after the day the returned product is received. We do not refund
We are unable to offer refunds or exchanges on personalised and bespoke
From time to time yarn colours and fabrics may be discontinued, requiring a
substitute to be used. On the rare occasion that this should happen we will always
notify by email if your order is affected.
It is our responsibility to supply you with goods that meet your consumer
rights. If you have any concerns that we have not met our legal
obligations please contact us.
Letters of complaint can be sent to:
152, Station Road